The Fairmont Hotel is an elegant hotel with plenty of history. The Tonga Room was a real treat! The room was comfortable and the staff extremely friendly and welcoming!

The staff was amazing w the exception off one surly waiter in the dining area/bar area We were there from 8:15- 10 ish last night. He acted like we were putting him out and the service was so slow. He got mad when I asked him if we could order off the bar menu after 9. I was shocked since all other staff was so good.

Water faucet in bathroom was loose but otherwise beautiful hotel. Coffee shop was a bit disappointing.

Very clean rooms, the bay view is the way to go. Nob Hill is a beautiful area, with it being so easy, you can get to pretty much anything within walking distance or a quick Uber the staff was friendly and present throughout the whole experience

Beautiful Hotel, they were kind enough to give is an upgraded room with an amazing view when we checked in for no reason. The area is verry nice as well. Much cleaner and safer feeling than other parts of the city. Their car service was excellent as well. The had black car service available which made traveling in the city much easier.

When I checked in the person presented me with a card that he said gave complimentary coffee in the coffee shop. It was actually a fee card which cost $450.
I did not use the card and was credited the $450 but this employee is not giving the correct information when presenting these cards to guests as if they are a perk for staying at the Fairmont.

Great location for being centered around what SF has to offer

This icon hotel has a lot of history but it is stuck in the past in terms of service and hotel condition. Overall disappointing.

Our three nights at the SF Fairmont were superb, front desk was immensely helpful, the location is amazing, and amenities were perfect. It was far more reasonable in terms of cost when compared to other hotels in the immediate area. Bravo, Fairmont! thank you for the wonderful hospitality! JM

Rooms were larger than expected. Clean, nice staff