We stayed for 6 nights in a first-floor, poolside room.

Positives:

* The location was excellent and very convenient for getting around.
* Accessibility throughout the property was great.
* The gym was clean and well maintained.

Areas for improvement:

* The room had very poor soundproofing. We could hear loud noises, parties, and thumping from neighboring rooms, gym, and nearby restaurant throughout the night, which made it difficult to get restful sleep.
* Although we specifically booked a poolside room, the pool deck was under construction during our stay, completely obstructing the pool view. When we raised this concern with reception, she was unwilling to offer any accommodation or alternative solution.
* The room felt quite dark. There is one ceiling light near the entrance.

Overall, the hotel has a great location and decent facilities, but the noise issues and lack of communication regarding the construction significantly impacted our experience.

Our one week stay at the Laylow was memorable for both its quality and comfort. The front desk was staffed at all times by smiling and helpful staff and its restaurant and bar serviced by some of the friendliest my wife and I have ever experienced in our travels. I can name a few - Shawn checked us in with a thorough orientation, Nicole in the restaurant made sure our coffee was frequently topped at breakfast, and was happy to offer help with our days plans. The fellows at the bar, Taylor, Aaron, Alvin, Jeremy & Carson served up great cocktails and local beers with personable flair for making us feel right at home. Truly a delightful experience, that was above the standard.
The room was top quality, spotlessly clean and maintained daily, a comfortable bed the perfect height from the floor, and pretty decor issuing an island vibe. We had great views toward eastern Waikiki, enjoying some time on the balcony between jaunts to the beach, which was only a ten minute stroll away. Weve made a half dozen trips through the Hawaiian chain and this was the first enjoying only the busy urban charm of Waikiki. With this fine hotel located at its centre we were well satisfied by the experience and would recommend the Laylow to all ages, from solos to families for a great stay. Bravo team!!