We stay here a few times a year. The bell hop is always very friendly. The registration person is usually good but nothing stand out- this time , the person was very friendly, took time to really listen when I answered his"how was your drive here?". Then he gave us a corner room- a nicer room than we have ever gotten; a late check out and a couple of nice comments about how great the hotel is and SF in general.

That is all it takes in the day to make a guest feel welcomed!!! not hard but we do not find it in most hotels we stay out.

It was terrific. Friendly helpful staff. Wonderful location. Views are incredible. Suite was tasteful. Bed was really comfortable and the bathroom was very pretty

Walk to Chinatown . Convenient nice stay. Will return!

Short family trip and watched the sunset from Top of the Mark

A+ on all accounts

High levels of service every step of the way, from valet to check-in to Top of the Mark where they had live music and dancing on Saturday. Great weekend getaway for us!

This was like a throwback in time to when service was top notch. Everything about our stay was wonderful. We were attending an event at The Masonic Auditorium and this is the perfect location from which to walk there and back. We enjoyed the Top of the Mark as well as room service and breakfast at the restaurant in the lobby. Each experience was perfect for us with attentive, polished service. The service extends to the front desk and the valet. Felt like SF from many years ago. Can’t wait to go back.

We had gone into our room the temperature was 64°. The bellhop tried to fix the thermometer it would not work for another hour and a half we then had a electrician come up he couldnt fix it he had to call someone else up my husband finally had to go down to the front desk to get us to another room which he moved our luggage with them later that night had room service at 11:30 and 1 hour later I was throwing up the food so I had food poisoning so the stay wasnt very nice I have contacted them and the roundabout way they want me to fill out the claim form which we were told by the night clerk that he would compensate us the next day which I was so sick I just wanted to leave so I paid and left so very unhappy would never go there again

The hotel is old and it shows. Tone of service is less than ideal. There are better choices and value found elsewhere.

We need more stars to rate a stay at the mark hopkins. Takes us back to a time when service was an art form and we I people were proud of their professions. Room was elegant, clean, public areas classic, and the top of the mark is literally the top of the city. I’d live there if I could.