The people that work behind the front desk and cleaning staff are kind and helpful. However, the owners of the hotel keep the place in a terrible condition.

Many rooms have no air conditioning, there is only one working elevator for almost 700 people, the breakfast is awful and the rooms need a new paint job. They are falling apart.

Do not stay here.

The air conditioning was not working on several floors. I had to have my room changed from a very warm room to a slightly cooler one. The elevator was broken, and I understand that they had to wait for parts to fix it, but the staff never explained anything or gave a heads-up. I was just disappointed. Never offered anything for all the inconvenience.

Clean, excellent staff, centrally located with easy access to train stations, good free breakfast, spacious rooms with little kitchens. We will definitely stay here again.

Great property, staff, breakfast and gym. Checks all my boxes!

I enjoyed my stay. I booked for the location, which a little beyond the end of High St Kensington is great. But ultimately I enjoyed my stay for the amenities, which included free laundrette facilities, a good gym and the opportunity to leave luggage for 24 hours after check-out. Also the service was great - efficient, friendly and helpful without being fussy. In central London, excellent value for money.

Bed was comfortable, staff helpful and friendly. Floor 4, where our room was smelt a bit stale, needs some fresh air.

Breakfast was a bit disappointing, certainly the hot food, bit overcooked on some items but the pastries made up for it.

Spacious studio apartment with functional space for you do do your own meals. Close to public transport. Easy laundry and comfy bed . Will definately book again if in area

Breakfast was great. Room was very well equipped and clean. Everything you need.