Pool with no water, ironing service that is always an urgent and overused (read extra charge on top). Staff that is quick to point out that party goers to Mr. Purple upstairs have priority in lifts over residents. Noise overnight every weekend.

In general the pool was a complete letdown for me.

The genuine value add over any other, significantly cheaper locations around is the rooftop terrace. But you can go there from the street anyway.
So, I would question why IHG reputation likes to suffer with this hotel?

We had a wonderful week in room 703! Everything was clean, the bed was comfy, the staff was great and accommodating about assigning us a room further away from the night club. Much appreciated!

The location and ease of access to so much is nothing short of amazing. So amazing that it makes up for the handful of shortcomings Hotel Indigo had.

The things that bugged us:
The overhead shower head didn’t work, only the adjustable handheld shower head. The overhead one did however drip really cold water on us while showering with hot water from the other nozzle. Easy to avoid by standing in a certain spot, but not preferable.

Our air conditioning unit needed to be fixed on our second day there. That made the room a lot more comfortable, but it also caused the unit to a lot of rattling sounds. It didn’t bother us much, but I could see it bothering others.

I think the hotel as a whole could be improved by having filtered water available at more locations than just the fitness center, (even just the lobby) and maybe a few more floors with access to ice machines.

The location was too perfect to let these small things bother us very much. As a relatively low maintenance guest, I’d give Hotel Indigo a solid 4/5 stars. Wouldn’t take much to get me to 5.