We went for our honeymoon and this resort was absolutely incredible. Everything from the transportation at the airport to the resort to the overwater bungalow was amazing. Definitely book reservations prior to going. The food was amazing! The breakfast that comes with your stay was excellent and so were the restaurants. Through the app you can have constant communication with the staff and because the resort is quite large they will pick you up in a golf cart and bring you to and from anywhere on property. The Polynesian dinner does fill fast so reserve that ahead of time too. If you’re wanting a romantic couples massage experience request the glass floor room. It was amazing getting to look down and watch all of the fish while you are getting a massage. The kayaks and paddle boards are free to use whenever and there is concierge to help book excursions. The bungalows were absolutely incredible! 10/10 recommend and we seriously can’t wait to go back again

Given the name, reputation and the price level, the Four Seasons Bora Bora was somewhat of a disappointment.

Yes, its a prestigious hotel with one of the best locations in the world, amenities and services to match, but the Four Seasons also comes with high level expectations which were certainly not met.

While the food was top quality, the selection less so, especially at breakfast. The buffet offered exactly one type of juice-not sure if it was fresh or not, and one ice tea. One juice at the Four Seasons? Two other resorts we visited on this trip offered 8 and 6 juice kinds respectively. The fresh fruit and other item selection was also good quality, but limited choice. We have had better options at some all-inclusives in Mexico.

The transfer to the main island when leaving was an unpleasant experience curated by incompetent staff. The boat was leaving while our luggage was still on shore. Luckily we noticed and they had to come back to retrieve it. The boat staff also had an unpleasant, begrudging attitude when we reached the main island. We had to request our luggage specifically, otherwise it probably would have been left on the boat. Some customer service training might be useful for these particularly disagreeable staff.

Lastly, while the rooms were beautifully designed, decorated and spotlessly clean, 8 out of 10 pillows on the two beds had a funky, musty, cheesy smell. Luckily there were two that were actually useable. Perhaps they could change them more often?

Been to maaany Four Seasons around the globe and this location was unlike any other (and this is an understatement):

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• 10+ alive cockroaches every day/night

• Lazy housekeeping with highly questionable cleaning practices/protocol

• Rooms severely worn, basics such as blinds/appliances are either broken or non-functioning & when kindly asking to have remedied, staff downright makes you feel that they are the ones being inconvenienced

• Food is incredibly mid, small portions.. breakfast is sad & low-quality at best with uninspiring variety, unripened fruit, stale bread(s), etc

• Front-facing staff (specifically reception) constantly gaslights, parrots the same apologies over-and-over – completely unserious management that self-admits to massive communication issues throughout all tiers of their org

• Inconsistent information among low to high level staff leading to false expectations and/or outcomes

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List goes on and on.. if you align with any of these values or find any of this acceptable this is the resort for you!

Came in with little to no expectation but this is a direct callout to the owners/upper management & they need to be held accountable & take ownership!!