The front desk staff was very helpful. He requested maid to put prevent slippery in our room knowing that we are elderly and cant afford to fall.

The Chinese dim sum was of high quality and at affordable price. Overall a very pleasant stay for us.

Highly recommended, staffs are very nice and helpful

The environment of this hotel is excellent, very pretty and quiet. You will feel very relaxing. The staffs are very professional, helpful and friendly.
The room is very clean. My room is facing the river, very excellent view.
Highly recommend this hotel and I will come back again👍☺️

Good hood

The staff kindly assisted with an early check in and an upgrade to a river view. Our room was enormous. Bed was comfortable, bath & shower had a fabulous outlook. Breakfast buffet very generous albeit loud. Other onsite restaurants excellent. A bit of a hike to the metro and the nearest mall but not really an issue.

The river view rooms are beautiful.

Excellent

It is all base level of a 5 star hotel, nothing wrong but also nothing exceeding.
There are so many new hotels presenting better options, sadly white swan has no advantage or selling point anymore.
On the new year day, I made a phone call to reception and started the conversation with “happy new year”. The girl did not say anything back, that is a very good example of the level of service now.

Beautiful facilities, especially the deluxe rooms.

Warm friendly welcome. Nice service all round.