I returned to this hotel after a wonderful stay last year, where I was even welcomed with an “Expedia Preferred Guest” banner. Sadly, this visit was disappointing. My emails before arrival were answered but not followed through. We were first given a room that was being painted, and the replacement room was run down, with a broken fridge and clogged shower and sinks. Although we were celebrating our anniversary and eventually received the amenities, I had to remind the staff several times, and it didn’t feel special. Overall, I expected much better based on my previous experience.

​We had a fantastic stay at Seadust Cancun! The staff were the absolute highlight—from the seamless check-in where everything was clearly explained to the friendly bellhops who took great care of our luggage.

​The food exceeded our expectations. The buffet was our favorite due to the massive variety, though the Ribeye at the Steakhouse was a close second. Don’t miss the fabulous carrot cake at the Manhattan restaurant!

​Our room was impressively large. While there is some cosmetic wear and tear (primarily on the flooring) that shows the resort’s age, it’s nothing serious. We even saw active renovations happening throughout the property, which is a great sign.

​Highlights:
​Infinity Pool: Amazing views of the beach with high-energy activities like water polo and "swim Zumba."
​Family Friendly: The children’s center is perfect for younger kids, though teens might find it a bit young.
​Grounds: The gardens and exterior are beautifully maintained.

​Overall, the warm service and great amenities made for a memorable vacation. We will definitely be coming back!

Great resort for families! The food is better than some other resorts we have been to, and the customer service was very good. We went as a group of 10 and the resort was really good about accommodating us at restaurants and there were large larger tables in the buffet area. There was a great recreation team that supported beach volleyball, aqua size and other activities. Easy to take the bus to and from downtown. A huge highlight, which I know may not be for some is that they have a really great gym and training facility. Would highly recommend this resort to other people.