Staff was great, location is great but the building and rooms are very outdated.

We stayed in the superior room 2 bedroom ocean view. The old grimy windows are not noise cancelling from busy street traffic and not all had blackout curtains. Outdated lighting setup where no switches worked and the master bedroom had minimal lighting in general. The room location was poor being right outside the elevators and waking up to staff pushing carts around at 5am and general elevator traffic/usage throughout the day into late night. TVs don’t have live programming making it impossible to watch big sporting events like the world cup and Wimbledon in our room. Tub laid in the middle of the master bedroom but no TV was odd. The other bedroom had its own TV.

Expected more paying for this suite. The building/room was barely 3 star quality. Staff and location is 4 star quality

The entire staff was AMAZING!!! Great amenities (pool, spa, outdoor games such as ping pong & cornhole, outdoor bar & wood fire pizza oven, cafe on site, gym, plenty of outdoor & indoor seating, etc), welcoming atmosphere, helpful & friendly staff, wonderful ambiance & good vibes all around. The interior & exterior of the property was pristine. Our visit exceeded my expectations. Everyone we encountered from valet, check-in counter, cafe, housekeeping, pool bar, groundskeeper ALL had wonderful customer service & seemed to truly want to provide a great experience from start to finish. The food was delicious… especially the turkey pesto sandwich, crepes & specialty coffees. The location was ideal!!! Right across the street from the beach with easy accessibility & a short walk to Santa Monica Pier. There was shopping nearby & plenty of restaurants to choose from. I especially liked that there were only 2 chain restaurants (Raising Canes & Starbucks) & the rest were local spots with great ambiance. The location was in a safe neighborhood & very clean surroundings. The room & bathroom were larger than I anticipated, and the bed was so comfy. It was a great value & I highly recommend. If I could give our stay 10 stars, I would!

First we want to acknowledge Burke, Julian, and Louieta they were all excellent. These 3 made us feel like we were VIP. Burke and Julian went above and beyond to make our stay very memorable and welcoming. Because of them, this will be our go to place in Santa Monica(at least while they are there) but because of them I gave them 5stars and I won’t say anything about the negative things I felt wrong with the place at least until next visit if there are anything worth reporting. They are across the street from the beach, not all rooms have ocean view but majority have partial views. They are very dog friendly, they have a coffee shop and outside bar area with a pizza stone outside next to the pool area. They do need to add a little more toppings to the menu. It’s a 5 minute walk to the pier and plenty of things to do.