Heritance Kandalama is set in a beautiful location and amazing lake views. Great hotel
Interiors and views. Unfortunately besides the panoramic view from our room, the actual room itself was lacklustre to say the least. Bathroom is outdated with no amenities. Room furniture seems like a hodgepodge of items put together. Mattress and pillows had a smell, a few stains and felt old. Called the front desk/operator on a Wednesday night at 10:30pm and no one answered the phone for 25 mins. We had checked in at 930pm and promised they would deliver our extra rollaway bed and it took 1 hour to get it. Buffett dinner and breakfast spread has way too many options just to make it look full but the quality of the food was 3/10. Overall 2/5

This is NOT 5*, 4 at best. this is what I was expecting with the other reviews, cost etc.
it’s a great setting, built into the rock and stunning views to Sigiriya and Kandalama lake.
There are 20 broken loungers to share among 100’s of guests. The bar need some ambient lighting and comfy chairs to get some atmosphere. The buffet feels very canteen like, and getting a drink seemed to take half your meal time. Even though there are lots of staff around chatting. The room we had a suite our son on a put up in the lounge area, our bed but nothing other than a bench . Draws don’t shut, the bed and side tables mean you can’t open the safe cupboard. No plug sockets and the ones we found so close to the floor plugs won’t go in. Balcony is not worth it as monkeys are there. Shower overlooking the garden was nice ( after we asked for it to be cleaned so it splayed down which was done immediately) . Mini bar was a joke and filthy. Daily call to check everything was ok but hard to address the whole lot !! Very over rated and not value for money.

The architecture was superb with the hotel beautifully blending into the nature!
I think I had the best night sleep in this hotel as the place was so quiet and pleasant.
Also getting to see some monkeys freely wondering around the facility was very refreshing too!

The highlight was the infinity pool, which does not seem as impressive in size at a first glance, but once you dip in, you’ll know why this place is special.
I loved the pool so much that I could stay there the whole afternoon!

It is located fairly closely to the Sigiriya Rock so was pretty accessible after our hike.

Would definitely come back again!