With so many other amazing options in Tulum its hard to recommend this hotel based on our experience.

Pros:
- A very nice room with good amenities
- Nice bell hop and beach wait staff

Cons:
- Really poor service from the front desk
- We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked"
- They were going to show us a potential room upgrade and forgot when other guests showed up to check-in
- The second day our room keys stopped working, when we got the keys working we found out that our room hadnt been cleaned by 4:30pm

Given all the above you can find much better options for your money in Tulum

Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol