We were expecting a pick up from the airport to a destination which no one came to pick us up. We had a terrible experience in the restaurant where the workers had completely disregarded us and finally took our order which took them ages to be processed. It took them 40 minutes to bring a drink and just over an hour to bring the food after constant reminders keeping in mind that the restaurant wasn’t even busy. The next day we were told to reattend the restaurant and the service was much better. We were told that we could have the drinks on the house which wasn’t even the case but that’s besides the point. When we were leaving the hotel we were told that we had to pay a check out fee because we supposedly had the snacks in the mini fridge and they insisted that we had them eventhough the drawers were empty when we checked in to begin with. The hotel was amazing but the service definitely needed improvement.

The resort is exceptionally well maintained, with a team of highly competent and friendly staff. A few individuals truly stood out during our stay: Luvesh, who supported us through an unfortunate incident with great professionalism; Talah, the racquet sports coach, whose guidance was both valuable and appreciated; and Visham, who went above and beyond to ensure our departure was seamless. Aside from a minor incident that’s easily overlooked, the overall service was outstanding and is undoubtedly one of the key reasons guests would choose to return.

Personally, the biggest draw for me was the on-site water sports, especially skiing and kayaking, as well as the excellent tennis and padel courts. On the food front, the Indian and Italian restaurants fell short in terms of flavour—particularly the vegetarian options—but this didn’t take away from what was an otherwise fantastic experience.

This hotel location, on the beach, is beautiful but it is miles from anywhere so if you dont have a car transportation will be expensive.

We stayed over New Year and i felt like the hotel over inflated their food and beverage prices to beyond ridiculous!! I live in Manhattan and travel extensively, this hotel had the most expensive bottle of Coke Zero i have seen. (nearly 7 US dollars) for a small bottle. Even our local tour guide was shocked.

Getting a reservation for NYE dinner proved difficult. Upon phoning to try and make a reservation, two days before NYE which is the day we arrived at the hotel. We were informed that all the a la carte restaurants were fully booked and we could only eat at the $80 per head buffet restaurant on NYE. After escalating the issue to a manger we were finally given the choice of two a la carte restaurants.