It was our 2nd stay. The hotel ie good for families, great pool and activities for children. Rooms are small, but clean and modern. Food is ok for an adult, but definitely not 4*, more like 2* - soups are made from powder, it is basically colored water with, disgusting. Same for desserts and mashed potateos - made from powder not from scratch. There is a children playground - run down and dangerous. Last year it was covered with wasps, this year there were 2 wasps nests and splinters pointing our from wooden attractions. It would be good if children evening activities start earlier - sometimes it started after 9pm, which was a joke for a party aimed to small kids. There is no beach, but within 10mins of walking, there is Pila beach (just concrete stage) with free loungers for hotel guests and you can use golf cart - but sometimes it is not very reliable - last year we ordered golf cart from main beach for a certain time and it has never arrived. Overall, it is ok hotel for families and if you are planning your vacation in Punat, this is a nice option, but keep in mind, this is not to 4* standard at all. It needs a lot of renovation (when it started to rain, water was pouring everywhere on walls, in the lobby, dining area, etc), more care for children safety and activities and definitely on food - I would prefer less options but at least a little bit tasty and homemade, therefore suitable for children.

Save your money and time and do not stay at Falkensteiner Punat hotel. This hotel is a galaxy away from 4 star hotel, and I truly do not understand how and why it is advertised as a 4 star hotel!
The front desk is clueless, with poor English, and even poorer customer service, and beyond slow. They never have any answers, and just stare at you, or walk/call to the back office to ask mysterious Front Desk Boss, whose answers are inadequate even when she actually is on the premises. We nicknamed this boss lady “invisible”, as she never showed herself, and only continued to further confuse already overworked, and incompetent front desk staff. There is a bright star at the front desk, Mrs. Sandra, if you are lucky enough that she has a moment to breathe between all she does. Sandra is smart, sharp, and professional.
The hotel itself is dated, and in a serious need of remodeling. Peeling paint, bleached out carpeting, ugly rooms with ugly,cheap decorations, horrible pillows, cheapest available toiletries, dirty cleaning rags and supplies randomly left in hotel hallways, ugly elevator…
The communication with the front desk is nonexistent, as the telephone in the room is not working. Perking is limited, there is no valet, or luggage help. Everything Is a wait, a long wait, as the place is severely understaffed, and the staff is overwhelmed: waitressing in the am, cleaning in the afternoon, setting the tables, or pool chairs late at night. There is no beach and promised golf ca