I called the hotel in advance to let them know I would be arriving late. During that call, I specifically asked about onsite parking and was told that parking was available, there was no need to book.
Unfortunately, my arrival experience was quite disappointing. When I arrived, I was told the only parking available was around the corner. The explanation was confusing, and it sounded as though I would need to walk a considerable distance with my luggage. I was then told that a parking space could be taken from another guests booking to accommodate me. As I had been advised there was no need to book parking, I questioned how that would be fair to someone who had reserved a space.
The staff member also stated that there was no lift access to the building, which turned out not to be entirely accurate. The issue was only access from the car park. After further discussion, I was informed that there were actually spare parking spaces available. Throughout the interaction, I felt made to feel like an inconvenience rather than a guest. By this stage, I was upset and honestly considered leaving and finding alternative accommodation. The staff member came across as rude and the information provided was inconsistent and confusing.
In the end, we parked onsite and only had to walk up two short flights of stairs before accessing an elevator to reach our room.
The room itself felt much more worn than the photos suggested, and there was an unpleasant smell throughout the floor. Cleanliness

The staff were very friendly and accommodating, the same two staff members seemed to always be there, day and night - always a friendly face * greeting when we passed reception on our way in or out. The room was great - clean, spacious, and a lovely view. Amenities like the fridge, microwave and dishwasher were great since we had a baby with us.

Only complaints were minor - the building works like jack hammers from next door that started at 6am daily, and the loud air con on the convention centre roof that whirred all night (almost like white noise) - but these weren’t the fault of the hotel.