My experience this time was unfortunately not great. In the past, I have always stayed on the higher floors, but this time I was assigned a room on the 5th floor. The street noise was extremely annoying, it felt as if the traffic was right inside my room.
I am also a Marriott Gold member, but I did not receive the room upgrade that I have typically received based on my status. In addition, the receptionist was not particularly helpful, welcoming, or understanding. I got the impression that they were not happy because i booked through Hotels.com. Late in the evening, I requested a room change because I simply could not tolerate the noise. The hotel did move me to another room, but it was only on the 6th floor and on the same side of the building, so the issue was the same….

Since I was only staying for one night while passing through, I did not want to make a bigger issue out of it. However, this experience has made me reconsider staying here again. Next time, I will choose a different hotel, and I will make sure to book directly through Marriott to ensure that my loyalty status is properly managed and valued.