I have enjoyed my two night stay at Copthorne Plymouth. The entrance is unusual and I didn’t appreciate all the steps to reach reception with my heavy bag.

Staff, on reception and at breakfast, were abrupt & overly casual & I would say, not so good on customer service (leaning across me from behind my head, as I was writing notes, to reach for a breakfast bowl, rather than go to the other side of the table, was something of a shocker),

My room was spacious, with a nice bathroom & products and a powerful shower. There was no fan though & it was hot, but at least I wasn’t there in the heatwave.

Location wise, it is handy for me but I am not sure I’ll return. There are other similarly priced hotels in the city with friendlier staff, and after a long journey for work to Plymouth, I do want to feel welcome and not a burden to be dealt with as brusquely as possible.

The room was unbearably hot and very difficult to sleep in. We had assumed that all the rooms would be air conditioned. There was a ceiling fan and a desk fan but these did nothing to counter the heat in the room and were noisy. It was only possible to open the windows a little due to being on the 4th floor.
When we reported the issue to reception we were offered another fan but were advised that there were no air conditioned rooms available.
Having struggled through 30+ degrees at home we had been looking forward to a more comfortable night.
The contrasting temperature made the bar area attractive.
The breakfast was good.