Staff was excellent and was trying to do their best even though the whole hotel is worn out and clearly no money going into renovations. Toilet didnt flush, cable didnt work on arrival, board walk was old and boards loose. Lighting in bathroom was dark. Led light from air conditioner panel shines right in your face at night. Limited food service to room. No food panda service. Poor staff seemed to be sad about the lack of funding and up keep. This hotel is just being used by large Chinese tour groups that sleep only here and use Chinese facilities elsewhere to eat and do events. Clearly management doesnt want to invest in the grounds and facilities.

The staff was excellent especially Toto. I hope management helps them and invests in them and up keep.

The hotel was very accommodating when we had a room issue. We we were quickly and without any complaints, given a different room on the other side of the property. Staff helped with moving our luggage.

At the restaurant, there was an issue with one of our main course dishes on the first night. That too was quickly corrected by the executive chef. Additionally, the chef checked in nightly on our dinning experience. The morning breakfast was excellent!

Front desk staff scheduled taxis for us and arranged for our shuttle service to the airport at checkout. They were efficient at both check in and checkout.

All staff were kind, friendly and very attentive to our requests, regardless of the issue. Everyone smiled and said hello in the local language.

Our only suggestion for hotel management would be for restaurant staff to speak better English.

Front desk staff seems very outgoing and helpful. Dining staff seems quite reserved almost unfriendly, however they did get better after a few days. The food served at the restaurant wasn’t so great though.
That being said it is a beautiful property, with a lot of potential.
The rooms are sometimes setup in a way that if you are unfortunate enough to have inconsiderate noisy guests next to you, you won’t be able to get any sleep. The staff should do better to prevent this. Perhaps post signs to respect the quietness.

The setting of this hotel is stunning - you can see the rice fields from the lobby and the pools. This was the highlight of our Laos trip. Check in staff (and all staff we encountered) were so friendly and we really appreciated an upgrade to a bigger room and a cake for my birthday! The only thing Id really recommend the hotel improving (or guests staying away from) is the western food which was weird and not great. I wish they had more local and Asian food, for example at the pool bar, H20, only weird/western foods were available.