The staff were very helpful. The bar service was the best Ive ever had at a hotel. The room was nicely designed, but it lacked airflow, which left the bathroom with a stale and musty smell. The smell and lack of air flow brought out several gnats in the bathroom. The television consistently went out and was not suitable for the hotel. While the exterior patio was noise-insulated, the room door was not, and we could hear door slams and people talking throughout the halls all day and night. Overall, the staff were helpful and the downstairs bar was exceptional but the room felt inadequate for a hotel of this caliber. It is in a great area, but it left a lot to be desired and did not feel worth the cost.

The great thing about this hotel are the people. They were super accommodating, polite and super knowledgeable about the city. The hotel is absolutely beautiful. Love the decor. For a city hotel property, I felt the rooms were a good size, but for a 5-star experience you would expect bigger. The breakfast was fantastic!

Unfortunately, there were some things that I was not happy with during my stay. The train station is right under the property so you hear the train every 20 minutes or so and there is a slight shaking. If you are a light sleeper, this is not the hotel for you. With the A/C on day and night, it never got cooler than 70F/21C in the room. I like it very cool at night, and I never slept comfortably during the stay. This was in July, so I was very disappointed. The housekeeping service was below average. Some days, they didnt even replenish the coffee station.

Overall, I would give this 3 stars bc you go on vacation to relax. The train and A/C would prevent me from staying there again.

We reserved the second best suite at this property. The suite was so small that it could not properly fit luggage in it. It had a second toilet / bathroom that has a foul urine type odor emitting from the dirty wood floor (porous). The door to this second bathroom could barley open/close because it was grinding into the floor. We wen to pool first day, it had dirt on bottom and floating paper trash throughout the pool. I notified the people they just looked and did nothing! The hotel has 7 levels with only 2 elevators, but only 1 working during our entire stay causing much delays.It took housekeeper 2 days and 3 requests to refill shampoo and conditioners!. The AC in suite did not work properly during entire stay. We notified front desk 2 times and they said they would send someone to fix, but nobody ever came to the room to inspect and or fix!. The hotel does NOT respect do NOT disturb sign on door. Upon check out, they never asked about our stay