An average hotel pretending to be a luxury hotel,
Ive stayed at several Anantara properties. This by far would be the lowest rated of the lot. Located in a not ideal area. Not a nice beach and the lagoon is not particularly beautiful either.
Service, especially in the main building and main restaurant, is inadequate in relation to the standards of an Anantara resort. The restaurant is like a waiting room in a train station and you constantly feel like a volunteer in a kindergarten. ...... There is no question of relaxed dining in a luxurious ambience here. Photoshop has also done its job here with the official pictures. The quality and selection of the food is mediocre, especially compared to other hotels (we know what we are talking about as we were guests in 6 excellent 5 star hotels during our round trip). On top, food and drinks are totally overpriced (sometimes 3 times the price of better 5 star hotels in the country........Pizza Magaretha 18 US $.... with what justification remains a mystery to me. No value for money!
Maintenance on buildings are needed especially on the pool decks ……never saw a 5 star hotel neither any anatara in this bad shape.
Fish smells from the head my regards to the poor management of the hotel….. totally overpriced hotel with poor facilities.
We are very disappointed with this Anantara Resort because it does not have the usual standard and totally overpriced........ Travel 174 km south to Tangalle and check at Anantara peace heaven !

Good and bad. It’s a beautiful property with beautiful pools. But there’s nothing to do in or around. Food and drink is grossly overpriced, and I speak as someone who had just spent 5 days at the best hotel in Colombo, which was cheap in comparison.

Service which is meant to be friendly becomes intrusive and formulaic. Expect several calls a day to the room. This is what I come on holiday to get away from. For instance, order room service and 5 minutes later a call to see how it is - which means interrupting your meal and answering the phone. In the end I ignored all calls. Unfortunately I could not find a way to silence the room phone, or I would have done. This was exacerbated by the fact that I was added to the WhatsApp of a manager without warning on the day before arrival, and then sent numerous messages trying to upsell services.

There are some security issues. The pool villas cannot be locked. Yes the garden is surrounded by a wall, but it would only take a ladder. I did not like the idea of sleeping in an unlocked room. It would not be an issue but for the fact that a public road bisects the resort by the villas and therefore practically anyone can gain access, as is evidenced by the touts that congregate daily.