First time staying at the villas and was very pleased with the overall experience. The staff was very accommodating even when we had specific requests because we had an infant travelling with us.

The room still has an Indonesian touch but felt adequately modern. The bathroom was unnecessarily big but I don’t think that’s much of an issue.

They just made the area more exclusive to villa guests, so the popular pool is now limited for villas guests after 10am, which I think is a good move because judging by the queue of people taking pictures in the morning, it can be quite disturbing to guests if it remains open for all Ayana guests.

Overall, wonderful stay!

We stayed in Villa 1024 a 2 bedroom villa. The villa was stunning. No other word for it. Came with 2 butlers. A day butler and a night butler, they gave us a mobile phone with their contact programmed in and they made dinner reservations, took us to dinner, picked us up etc. The villa was beautiful and spacious. The rooms were a bit dark so I asked for a lamp. I hate dark rooms. Cant even see the coffee machine to make a coffee after 6pm. The place is huge, impressive gardens and stunning rock bar, beach on cliff, infinity pools etc. The drawbacks are as follows: This hotel is huge but the beach area only has about 50 beach chairs. That means you cant sit anywhere. The beach is very small. Then there is the beach pool that is an infinity pool. Again theres only about 9 or 10 big beach chairs you can sit on. There is NO room to sit anywhere if you dont get a chair. The service in the main pool and beach restaurant are so slow. I had to walk around and get someone to get the order. We had a VIP booking at Rock Bar, still took about 30 minutes to get to our table. The checkin in that was a private checkin took at least 30 minutes. I dont think the service was that good at this hotel. Apart from our wonderful butlers Putra and Wee, the service was average. After check out and our bill was finalised, I noticed an extra charge on my credit card after I had returned to Australia for nearly $400. I emailed them to complain etc and they removed the charge