My family drove all the way from Idaho to see the fireworks on the beach on the 4th of July (250’th anniversary). This was a once in a lifetime opportunity. We had it planned to check in, get our luggage to our room, and take a shuttle to the beach for the evening. We arrived at The Westin at 7:15 pm. The housekeepers had not yet cleaned our room, there wasn’t one available. As most people know you can’t just leave your belongings in a car in this area. Despite driving all day, and arriving several hours after check in (4pm) we had to spend our evening trying to find a place to park the car and wait for a text message from The Westin to inform us that our room was ready. We drove for hours in bumper to bumper traffic trying to find a place where we could watch the fireworks with our kids and keep an eye on our car. We watched the fireworks in the middle of stopped traffic in our car. My children were sobbing. They were so looking forward to this experience. Kasha was sweet to give us some breakfast vouchers, but we will never have that opportunity again. I have NEVER had to wait until 9pm to check into my hotel room that was reserved in advance. Never. We will never stay there again.