We paid for a double room and the picture showed a double bed (as anyone would expect it to in a double room). The search option wed chosen was for......1 bed. When we turned up we were given a room with 2 single beds in it. The hotel said we have to pay for an upgrade to get a room with a double bed, but wed get it back from Hotels.com. So we contacted Hotels.com and yet theyve done nothing, despite us using their website regularly. Theyve now offered a part payment. Why do companies think youll be happy with part of the money youre owed. Would they accept a part payment for a room?! The customer service here has been very poor.

As a family of 3, we had booked the suite with the intention on one person sleeping on the spare bed - that turned out poorly as upon lying on the sofa bed, one could feel springs digging into their back; staff was nice enough to scrounge up smth to place on it, but sadly it was ineffectual. In the end, a make shift bed on the side chair had to make do, as the springs were impossible.

In addition, the air ventilation of the room is not the best, at night, half the room would get unbearably stuffy and the other half very cold (Perhaps a suite-only issue). Side note: when we looked at where the heaters were placed along the walls below the window, a HUGE stack of dust was observed. ): The piping and water flow from the bathrooms is also incredibly loud, and you could hear every flush ring through the whole room.

The worst part was that when we were checking out and asked if we could leave our luggage behind (perfectly normal I believe in practice), we were directed to use their pay per hour lockers- which is fine but the lockers were placed at a lower floor with only stairs, no lift access, and the staff showed no inclination to help. Thankfully we were able to lug our luggage down (Each piece was over 20kg!) I simply cannot understand why one would place luggage lockers where it is so difficult to access. If folk were frailer or weaker, it would be completely inaccessible.

Unfortunately wouldn’t recommend a stay here. Scandic has left a poor impression.

Two night break in Copenhagen after a trip to Malmo. We booked a Standard Room and although it was on the small side it was fine for us as you are only in it to sleep and wash up. My wife described it as a bit "cell like" so you wouldnt be relaxing in the room. They will offer an upgrade when you check in at extra cost.
Room was clean and modern but you only get one pillow each and they are not the biggest.
We relaxed in the lobby area and there are plenty of comfy seats around to relax and enjoy the bar.
Breakfast was good and there were lots of choices including GF for my wife 🎉. We went down at 8.30am on a Sunday morning and although it was busy there was plenty of places to sit