The staff asked if it was ok to place me in a second floor room with no elevator. When I said no, I have a disability, they said they couldn’t change me to a first floor room. When I got to the room the floor was dirty. There were food crumbs on the couch and pieces under it.
It was loud. The rooms around us were rented to a youth team and their staff did not monitor this wing of the hotel or enforce quiet hours. Young children were running between rooms yelling, screaming and slamming doors. The rooms are not sound proof.
Also, the hot tub advertised is no longer in use.
It was all around unpleasant.

The cleanliness in the room was okay. The carpet could have used a thorough cleaning as it appeared to have coffee stains throughout. The edge between the wall and floor could use some cleaning, but otherwise the room was adequately clean. The towels and washcloths are numerous which is a delight. Staff was helpful, whenever we asked for something they were able to answer. Breakfast was okay - the scrambled eggs were okay, but there was plenty to eat. Breakfast staff were very helpful, especially when we just wanted plain (not the sugared, flavored) oatmeal packets. They actually found some plain instant oats and provided that. That was great too!

We stayed 2 nights. Staff at the desk were prepared, professional and welcoming. The room 217 was very clean and well maintained. The bed, mattress, pillows were comfortable. I slept great. We had a complementary buffet breakfast and I liked it. Scrambled eggs, sausage gravy and biscuit, yogurt and coffee for me. The restaurant did not have much staff for lunch and dinner. We ate in the bar our first night and had a few drinks. No driving. The next day lunch was a long wait, so we went to Culvers. The bar staff were very nice and they had good deals. I had an Old Fashioned for $4. It was delish!! Families with kids loved this place for the pool. This is a very good place to have a conference. Meals at the restaurant are iffy due to staffing. It could use a food truck for coverage.