Property was clean, overall friendly staff, good location (proximity to beach). However, when I paid using cash (two instances), the restaurant staff returned me a smaller amount than the change due (1,000 instead of 1,450 and 56,000 instead of 56,200) without any explanations. Afterwards, when I asked why, they said they dont have coins (which actually the front desk staff did have 500 IDR coins) and offered to return an amount greater than the change due. While I appreciate the staffs efforts, I would not expect to have such experiences at a 5-star resort. Nonetheless, overall I enjoyed my stay.

Hotel is new, which was great but felt like they were not prepared for the public holiday + school holiday crowd. Everything was slow. We had to wait 30+ minutes to be served our drinks (a tea and a beer as well as some tap water) and close to 45 mins for our food during 4pm period at their Klon Tong restaurant. Staffs quoted kitchen was not operational yet so they only use 1 central kitchen and they were busy (?!), all we see are 5-6 people cramping at the bar area not sure what they were doing.. the next day, we had to queue to even get a table during the breakfast buffet. The breakfast spread was good but food quality was so so. There was also a lizard in our room (Garden View) and a 10-minute power outage for god knows what reason. To give credit, the staffs tried their best to be hospitable but they are not able to answer or solve our pain points there and then which was really frustrating. There’s definitely a lot more rooms for improvement!