We felt truly welcomed from the moment we arrived. Although we reached the hotel before check-in time, the staff kindly assisted with storing our luggage. When we returned later, our bags had already been placed in our room, which was a lovely surprise.

A staff member personally showed us to the room and gave a short introduction, which made the experience feel even more thoughtful. The service throughout our stay was excellent and very professional.

The hotel is in a great location, making it convenient to get around, and the spa facilities were very enjoyable and relaxing.

Overall, a wonderful stay and we would definitely return.

We arrived before the check-in time. The staff was very nice and friendly. He introduced the surrounding sightseeing spots to us and let us know there was a common coffee area that we could take a rest before going out. The lobby was bright and spacious. Gave a very good first impression.
We came back at night on first day and the luggages were already in the room. So grateful that they upgraded our room to one with balcony and can see the train station. The bed was very huge and comfy. Bathrobes were well pressed with good quality. Really impressed with all the details of the hotel. There was an onsen in the hotel which we enjoyed a lot.
We went to have breakfast in the morning and impressed again by the semi-buffet. There were breakfast set of different style like taiwanese, japanese, rice in seafood soup and eggs breakfast set. All look delicious and we had difficulty choosing which one to have. And there were salad, fruits, cold dishes, bread selection in buffet area. All the staff from front desk to restaurant are polite and courteous. Even the guard at carpark and main entrance would greet you with warm gesture. Thank you for the hospitality.
We love this hotel so much and the visit to this hotel truely added a great highlight to this trip in Yilan.
Also good value for money.