ok... trying to give a balanced view here.

The location was superb, and we walked to Sepilok Orangutan sanctuary twice, easily, in 5 mins, and had amazing experiences. Wonderful memories. loved that.

The hotel itself. Once upon a time it was probably very flash. nowadays it needs some love and maintenance.

The choices for dinner in the restaurant were very limited (but the food we ordered tasted good), and the breakfast was very ordinary.

The pool area needs some maintenance and I did not put my ears in the water even though it was 30+ degrees. gross scum marks at the waterline. Just looked disgusting.

The gym is a joke. We booked because it had one. Unfortunately every machine is broken, there is no air con, and the toilet and changing area are filthy. Unusable.

We booked a basic room, so didnt expect miracles, but did expect air conditioning. sorry no., You need to upgrade for that at double the price! it still wasnt that cold, but was still worth the upgrade.

One night stay before heading to the Kinabatangan River. Easy walk to the Orangutan + Sunbear rehab centres (both amazing). Was a long walk to my room with many uneven steps along the boardwalk without any offer of help with my bags. I felt reception was quite poor - check in at 3pm and i arrived around 10.40 - was told I could put my bags down the end until check in but no further advice, but if I had rushed could have made the morning session with orangutans (I arrived just after 11 and was too late for the office). There was a night walk on offer but was not told anything about it. At dinner I was told to move from the table Id chosen overlooking the lake, to any others all looking over the carpark, with no further explanation (apparently for a tour group). Room was quite good - good size, small balcony. Pool ok. Gym equipment was very old / looked unsafe.