I found all the members of staff to be professional, respectful, and well trained. The grounds and facilities are excellent. I will use this hotel again for future visits. I enjoyed my stay.

Spot on

.

The staff truly made my stay enjoyable. I visited to celebrate a birthday, but the day came and went without any special acknowledgment from the hotel—no small gesture like a slice of cake or a card, which was a bit disappointing. That said, the overall experience was still worthy of four stars. A special mention to Trang in the F&B department, who was outstanding and made a real difference to my stay.

this is now one of my favorite hotels ever. Staff here was wonderful and we loved the package we bought...with club access and a dinner included. The spa was also good. The only thing I might give less than excellent marks on is the Wi-Fi. It worked, but not the greatest ever.

Staff were extremely kind. Room was clean and quiet. Love their pool, it has warm water for cold morning swim!

It is located in a quiet place and is relaxing. The hotel lounge was nice. The staff was very helpful.

The spa and wellness centre and the staff make this the best hotel in Hanoi. Special shout out to Thao from the executive lounge , she was so helpful and kind.

Nice service and good restaurant. Very quiet atmosphere.

overall, it looks good but I need to highlight 2 things here :
a - executive lounge shortage or baby chair, on 31 Dec, only one available
b - breakfast variety but one of the staff attitude needed to be correct, as I requested him to help me put the hot chicken feet herbs soup on my plate but first, he wanted me to take it myself but it was hot, therefore I am requesting him to put onto my plate, he did it unwillingly finally. (1/Jan/2025)