Beautifully elegant room. Staff was polite and welcoming, and spoke great English. The proximity to the subway station made the trip very convenient!

The subway was close, so it was very convenient to move around, and the surrounding business areas were satisfying. The room was very clean, and the breakfast was very delicious. But it was a little cold because the heater was not warm enough. Except for that, everything was perfect hotel.

Very well maintained property. Convenient location with a lot of dining options. Great sized rooms for families and wonderful heated pool.

Went in September. Hotel had control air-con central unit. So can’t adjust the temperature much. Can consider a decent hotel for China compare to others. Staff were friendly when approach.

The front desk representative keep me waiting for more than 3 hours to get a room. I have booked a suite, and she said she will call me to let me know when the room is ready, I waited from 2:10 pm to 5:30 pm , she still has not called. When I check back with front desk again , I was told she has gone for the day, and the room is available and nobody was calling. That is the worse experience I have ever have.

One of the best in Xi’An!

It was a very nice experience at the Sheraton Xi’an North; they give us a dreamt suite, it was a full apartment with a very nice decoration taste.

The staff was five star but the whole property smelt of cigarette smoke including the rooms.

Dated hotel. Easy Access to Metro, Communication was hard sometimes, few staff went out of there way to help

3rd floor restaurant is poor management, people smoke in restaurant