one of the hotel staff Fifi was extremely rude and lazy. She was giving some bad attitude to a few set of customers lining up during check-in process in the evening. She was like rolling her eyes when the customers (in the queue) wanted to ask something quickly. also can tell that she was not only giving bad attitude to the customers but also to another staff in the counter. She didn’t bother to speak a word when customers tried to ask her something. What a crazy experience.

Hotel Location - Good
Room Tidiness - Good
Room Condition - The bathroom is quite old though it’s clean. Need renovation
Hotel check in staff - Horrible

My daughter and I had an absolutely wonderful and unforgettable stay at Oasia Hotel Novena. From the moment we arrived, we felt genuinely welcomed and well taken care of.

The buffet breakfast was simply marvelous, and the evening cocktails were equally spectacular. What made the experience even more special was that this was the first time my daughter joined me for breakfast during a hotel stay. She is usually not a breakfast person, but she enjoyed it so much that she looked forward to it each morning.

I would especially like to recognize Ms Iryati, Andreana, and Jannah. These ladies are truly exceptional. Their warmth, attentiveness, and genuine care made a lasting impression on us. Customer service seems to come naturally to them, and they delivered it effortlessly with professionalism and a smile. They are a credit to the hotel and played a significant part in making our stay so memorable.

I also noticed a remarkable difference in the level of service between breakfast at Level 1 and the Club Room. The experience in the Club Room was far more personalized, attentive, and welcoming, which made our mornings even more enjoyable.

Thank you to the entire team for creating such special memories for my daughter and me. We look forward to returning in the future.

As a minor suggestion, I believe that updating the carpet could further elevate the hotels already excellent ambiance and guest experience.

Brilliantly located and across the road from Novena Cathedral, lots of places to eat on Thompson Road - the hotel is fine (though beware of lots of building works). I was told that this hotel is often chosen by people coming for medical tourism.

Feels very much a sleep and go sort of hotel. No restaurant unless you’re part of a club etc —
The rooms are fine and well appointed though the fittings are somewhat poorly maintained (glass shelves stuck together messily by glue, plug unit dismounted) and it can be noisy.

Great transport access my MRT and bus so easy to get in and out.

We had a club room which was spacious with a comfortable bed and useful office chair. The pillows are unusually large which I liked but my wife didn’t. The staff were all lovely especially Iryati, Gerald and Mark, and always trying to be helpful. Breakfast food choices were not such great quality. Evening club lounge food useful with free alcoholic drinks between 6 and 8. The club food will be enough if you had your main meal out during the day.
In the room the shower fitment wasn’t very good and drainage from the shower area could have been better. Tricky little step which could catch you out too. Location great with MRT connected to the hotel. Distance from city just tolerable. If you’ve been out in the day you probably won’t feel like going back into town for the evening. The club pool is the right temperature.