This is a fabulous hotel but it is expensive and I’m not sure it’s worth the money.

Beautiful exterior and interior. Rooms are clean, stylish and well maintained.

The spa is tiny and not well maintained. Showers are mouldy and towels grey with an odd smell.

We stayed here for nearness to Eurostar.

Wine is eye wateringly expensive.

Food is fantastic but we had an issue as booked and discussed an autistic eater and confirmed they would have the burger. When we arrived we were told there were no burgers! This was awkward and embarrassing but was resolved. Missing items on a limited menu should be flagged at booking or when sat down.

Would I stay here again? No, there are better hotels for this price in London in more central locations.

Overall a good hotel but nothing special.

I’m really sorry to do this as I have stayed at this hotel many times and loved it.
I arrived just before check in time and the system had been down for two days. People asleep in the lobby - crowds waiting to check in. Waited an hour then got my room key. Room was sweltering hot - aircon not working. Over the next 9 hours I requested a room change, didn’t get one, had a visit from maintenance, requested a fan, called reception 3 times and finally, at 1am signed a waiver to allow maintenance to come and open the windows. The temp outside was 5 degrees cooler than my room.
Got to sleep about 3am and then maintenance must have tried to re-boot the system at 7am as the TV and radio both came on full blast - every time I turned them off they came on again - happened six times. No one available on check out to tell them this so I have up in the end. Worst night (and one of the most expensive) I’ve ever had in a hotel anywhere in the world. So, so disappointed. It’s about the 10th time I’ve stayed here and the 3rd time in the last 8 weeks - I didn’t recognise the place.

For a hotel that was as expensive as it was, there was no air-conditioning on a 95° day in London. Three days in this place with 90° heat in the room was awful. The staff did nothing to improve it. Additionally, the maid service was horrible. After day one, they opened up the drapes and allow the room to cook in the hot sun all day in spite of the fact that there was no air-conditioning and we asked that they keep the drapes closed. Additionally, no toilet paper was available after our first day, no hand towels were replaced, and the entire experience was awful very disappointed as this was our first trip to London in many many years.

My partner and I stayed for two nights to see a show and watch our team at Wembley. It has been a dream hotel for us, and we couldnt have been happier. Jackie checked us in and was incredibly helpful and friendly. The room was wonderful and overlooked the Eurostar, and it was one of the nicest rooms we have stayed in.

Every member of staff we met was very easy to talk to and have a laugh with, which is not always the case for a 5* hotel. Breakfast is well worth the extra cost, and the booking office dining space is great.

We cant wait to stay again, and its down to the people who work there. Thanks so much.