This property is run-down. There was a missing shower nozzle, poorly draining tub (badly clogged pipes), leaking faucet, and bathroom door that wouldnt close because the screw in the strike plate was about to fall out. It looked like someone tried to fix it/replace the doorknob before but didnt do a good job. Also, the towel hook and spring stop were missing from the door- and just like the shower nozzle nobody bothered to replace them. There were random blue stains on the backsplash of the kitchenette. There was barely any hand soap in the dispenser- at the beginning of our stay and stains in the mini fridge that was barely cold. We tried switching rooms but the 8th floor room didnt have a working a/c/ (apparently the hotel chiller was working at 66% capacity on a hot summer day) and the room was even more run down than the first with damaged cabinets and a kitchenette shelf threatening to fall down (Rm 809).

As a longtime Hilton Honors Gold member, we are used to a certain standard and a bit horrified at how neglected things were at this Embassy Suites. The staff and the breakfast were great, but hopefully the manager will immediately take action to fix these issues and invest in much needed repairs and updates to the property.

We came to stay for our anniversary and it was the worst experience. We couldn’t enjoy the bar because there were kids everywhere which was weird. We didnt know about free drinks until 7pm until it was over. Then we were up all night because the hotel just lets people and kids run up and down the hallways all night long. Outside of our room and the floor above us. Tried to call front desk many times between 12:30am and 1am with no answer and people just were loud all night long. We got up and checked out asap and we were so tired we could barely drive home. So disappointed. Our bathroom door was so water damaged and moldy it had a hard time closing. The pool was so cloudy and nasty you could not see the bottom and it was so low on water there is no way it was filtering properly. No one is clearly taking care of the pool so we did not use it and the pool was one of the main reasons we chose this hotel. We feel $226 a night was way over priced.

The property itself is in rough shape. Only 2 of the 4 elevators were operational causing long delays for upper floor guests.
Our room was clean, but:
1) The bathroom door would only close if lifted and slammed. The hinge wasnt fully screwed into the jamb and the maintenance person who visited the room claimed " it can close" so he performed no work. Not good for a couple where one of us had recent back surgery and the other has a bum shoulder.
2) One of the sheer curtains was missing in its entirety, prohibiting privacy while lighting the room. The second sheer was shredded, with large gaping holes.
3) The room was covered in leftover double-sided tape from somebodys room decorations. There were numerous on the walls and ceiling.
4) The bedroom desk lamp (designed to be a desk to ceiling mounted item) wasnt screwed into the ceiling and would topple over when switched on or off. The lamp was wrapped in blue tape, so I have to assume that hotel staff knew of this deficiency.
5) The suite door was missing a sweep, leaving a large gap under the door which allowed all of the hallway and atrium noise to filter into the room.
6) The shower pan leaked all over the bathroom floor. The doors sealed properly, but the leak was from the bottom of the shower itself.
7) Most importantly, the A/C was non-functional. Our room was 80 degrees and the hotels resolution was to provide a box fan to circulate the hot air.

This hotel has been entered onto our "no go" list. 2 out of 10 at best.