Let me start by saying that the staff here are all wonderful! Everyone was welcoming and friendly. However, this property is not befitting the Hilton brand. You can tell it was once a very nice hotel but years of neglect have taken their toll. There is only one functional elevator. The air in our room was barely functional and the area was under a heat advisory so it was at times very uncomfortable. We didn’t use the pool because the water was very cloudy. We did enjoy sitting at the bar for happy hour and the two ladies working were a lot of fun! The worst thing was when a guy approached my husband in the parking lot while I checked in saying he had just gotten out of jail and needed $10 for the night. Needless to say that made us feel unsafe and we won’t likely be returning to this location.

The staff was great. The hotel itself needs work. They have 14 floors and one working elevator out of four. This makes for a very long wait when needing to go up and down. The breakfast which is paid was not good. You can not order off of a menu. It is a buffet with 4 steam pans and fruit mixed with meat on a tray. Muffins were good but not worth 12 if thats all you will eat.
Room was not stocked with towels and bedding was not clean. I removed the bedding and used my own blanket that I brought with me.
If I travel again to Jackson I would not select this location. I expect more out of a Hilton property.
If I had the choice I would have gotten a refund and selected another place.