Clean room. Great staff. Family friendly.

Very difficult check in experience. Rooms are more like 3 stars than 5 stars

The hotel is beautiful, unique and I had a great stay. What I didnt like is that at the moment of my arrival they didnt have available valet parking service, and didnt have available parking in the hotel. I had to park my car at a very expensive parking across the avenue.

Dirty room, shower did not work, old courtains, electric outlets hanging from the wall with cables exposed. Extremely expensive bar which would be better received if the facilities and staff were up to par. Not recommended.

Worn down property!!!!!, not even a complimentary water bottle!!!!

A five star experience at a five star hotel.

Pool and beach were awesome. Staff overall was average. Some were nice & friendly while others hospitality skills were lacking. Resort is beautiful.

No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours.
Staff was rude while dealing with this situation.
Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests.

I really appreciated the complimentary meditation session with Ruth and we also really appreciated the helpfulness and service and overall niceness of our waiter, Louis or Lewis, at the Grill by the Pool. The pizza at your Italian restaurant was fantastic. Some of the best we have ever had, including in Naples.

Love this place