The air conditioning needs a bit of help but the staff were wonderful

The aircon was broken in the hotel, meaning the room was unbearably hot when trying to sleep. It would have been nice if the hotel had contacted us prior to the stay to inform us and given us the option of cancelling.

1st night was fab- 2nd night the air con failed (lots of rooms had the same problem) hotel gave us one fan but with 4 of us in a room it soon became very hot as you cannot open the windows. Asked for another fan and one never came. The rest of the hotel was cool just the rooms- it made for an uncomfortable nights sleep

Staff on reception were friendly, welcoming & helpful. Housekeeping prompt & pleasant. Spa staff were the same. A smashing hotel experience thank you.
Lovely pool, steam & hottub.

Lovely Lounge area and entrance. The health club staff were great. Air con doesn’t work well in the whole hotel and no fans when we arrived so had a very hot night before we asked again and again and finally got a fan for our second night. Room was only set up for three but four booked so again had to ask for more towels etc. Just lots of little things that meant it wasn’t up to what we expected.

There were two main issues during our stay:

The AC wasn’t working on what was probably the hottest day of the year so far.
Breakfast took quite a while to be topped up.

That said, the staff were really nice and friendly throughout.

Poor experience regarding my room that did not have working air conditioning, eventually got a room move at 1.15am to smaller room that had one of the worst showers I have come across (I travel constantly for work). Nothing offered to me as a good will gesture for the issues I had. I stay in Crown Plaza’s across the country and have always found them to be great but at Nottingham this was a poor guest experience with no clear process to rectify issues or maintain the customer focus.

The room was clean and comfortable but no working A/C

It was an excellent stay. Gemma at the front desk was so bubbly and sweet. Very friendly and got our trip off to a great start.

Room was spacious and clean,

Food at the restaurant was great. Time between starter, main, pudding was perfect. Quality of food was great. Drinks were also great.

I forget the name of the gentleman who was our server but he was delightful. Making lighthearted jokes and just being very helpful. We had a great stay

Unfortunately they put me in a room that has a thumping sound the whole entire night. It wasnt consistent and would turn off sometimes for a few minutes but I ended up getting only 1 hour of sleep with a pillow squished over my head. I dont know if they wouldve accommodated a room change, thats on me, but I was just there from 11pm with an early morning exit, so I dont particularly want the middle-of-the-night hassle.