Very helpful and friendly staff

Breakfast was excellent and good customer services. The bar was awesome.

Clean and friendly staff

Everything in the room was dated, the shower had no door or curtain, water everywhere after shower. The bed linen was much shorter length to the bed ( wrong size bed linen) . The safety deposit BOXES WERE both out of order. The lift to the room was out of order., etc etc etc The hotel should have been rated 3.5 star maximum, not 4.5 star, which was misleading.

The first night, our bed linen was for wrong bed size, much shorter length than the actual size. Bed is JUST ok. Ideally, the bed, etc are due for a new ones. We couldnt have breakfast, breakfast was early for us, finishes at 9am.

Very friendly and helpful staff at the front desk/admin. Thank you.

Almost all was excellent. Bed was a bit hard, but no ones fault. The TV was essentially useless. Internet ability was not there for streaming of anything. Told to cast my own device to TV, but phone service not great there either. All not that big, but in principle, a real bummer. Restaurant burger was GREAT, and breakfast was excellent as well. All, a great value short of the TV issues.

To arrive and check in is normally a seamless process, however with a couple ahead of us having some difficulties with the process and at least two other staff milling about doing not much at all and with a separate check in desk available, I’m not certain why this other desk wasn’t available to expedite this process.
After waiting 10 mins and with others also waiting behind us to check in, I’m a bit baffled as to why the other staff couldn’t simultaneously process the other guests

Great place to stay. Ok location across from Townbeach, good italian take away

No room cleaning service, tv had to be replaced, basic room in need of major reno, paint peeling off bathroom door. No balcony, no view. Like a 60s mitel

So over priced and not especially well located