Great hotel but a little tired

There is no luggage weight in lobby area, you need to going down B1 to weight your luggage,

Hotel staffs are too overwhelmed for your room
They are checking twice per day, which is sometimes feeling less privacy

Agus at front desk was superb. He made my check in so smooth, and upgraded my room. Agus checked in many times to ensure my stay was comfortable. Also Agus arranged a breakfast box for me which came as a surprise. I have stayed at the same hotel for some times, this time was made so special by Agus, I was so thankful and appreciative. Thanks Agus

Good hotel, friendly staff

Food buffet was wonderful! Hotel is great and staff are very friendly and helpful! They made my birthday memorable!

Perfect so far…
Would be great to have a sidewalk from the hotel to the street to get to the shopping center by foot.

Nice upgrade of room from reception. Thanks

Very friendly and helpful staff, also had great places for relaxing/eating in the hotel

The room is big and comfy for 3 adults. All of us slept like babies even though our room was facing the main road. Service was impeccable. However, the hotel badly needs a renovation esp in the pool and jacuzzi. It was extremely stuffy in the executive lounge, making the experience unbearable. It would be great to leave the drinks menu on the table. Spa experience was great but needs to change the floor tiles in the room.

Everything was great. We really liked the location close to mall in walk distance which allowed us to grab quick meal or groceries for room. The hotel airport transfers and day trip car booking was superb. Room was big and clean. Staff was friendly. View of city from Room Was epic. Only complain was fridge was not working. There is also bit of issue with shower knobs slightly confusing until you figure out.