Unfortunately wasn’t notified about the current renovations happening at the hotel until after booking. Not having a restaurant onsite was a shame, especially while traveling with young children.
Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.

More attention to detail with cleaning in the bathroom especially would be good. Impossible to sleep with the A/C on as it was so loud. Several unsuccessful attempts to order room service food faied as it kept coming up with " on line ordering not available at this time " so I gave up.

Had a comfortable 2 night stay to see Floriade. Good location - 20min walk to most main attractions. Room had a very nice north facing aspect overlooking the garden and street, which was quiet. Parking available but need to book in advance. Restaurant has a good menu, quality food and friendly service.
The hotel needs a revamp - the carpet, wallpaper on the ceiling(?), bathroom, mattresses and furnishings are worn out. service on the front desk was friendly and attentive but our room was not refreshed. replacement coffee and cups asked for and left old dirty cups in the room. Would stay again if I wanted an average experience.

Staff were brilliant, location is class. Hotel was clean, comfortable and well definitely be back!

The quality and selection of food in the restaurant has dropped off.

Walls were mould, bed head was literally shedding. Receptions staff gives no information and instructions about included breakfast. I had booked parking, then they tell us it’s not available. Then somehow parking becomes available.

Beautiful room and clean also. Very quiet and staff are lovely.

Reception was exceptional. Everything we needed was in house.

The hotel is a new idea grafted on to an older building. Readily apparent when you are confronted with sash windows which dont work all that well. Car parking is the worst aspect of the place: an 80 room hotel has just 20 speces reserved in a nearby building. Essential to book your spot. Rooms are not serviced daily if you have just a Queen Room. Neither of these features was obvious until you have actually booked or turned up in person. Not good enough. Also it was just too expensive especially when you add a $40 per day parking fee. There is quite a good restaurant in the foyer with a limited but good wine list- not overly expensive. There are easier places to stay in Canberra! Particularly if you are a motorist. The internet connection is not secure also. Staff are a bright spot. Endlessly helpful, cheerful and efficient.

Lovely stay , Great restaraunt