Room spotless
We stay here whenever in Goa
Breakfast perfect
Comfortable
Service amazing

I could not praise the staff I met highly enough. They succeeded in solving every problem with a smile. But did there really need to be so many problems?
The fridge that didn’t work likewise tv box (both swapped out) Wfi issues, key card failures. The strip light over the tv that could not be switched off and had to be disconnected. They were able to change our room when our drunken neighbours kept us awake for two nights. The rooms had interconnecting doors which made them noisy. This is a Casino Hotel, not something mentioned on Hotels.com (I would not have booked if they had) and therefore prone to groups of noisy men. To be positive breakfasts were good and the rooms cleaned thoroughly and of a good size. Don’t bother paying for a river view, the noise from the many riverside casinos is awful. Good central location nice pool.

Excellent 4 days vacation experience in Panaji at the Crown Hotel. Maintenance and service was excellent. All staff members were always helpful and friendly.

The location of the hotel was also excellent.

Surprisingly, Goa (Panaji at least) was unseasonably hot (it was 35 degrees in the middle of January) this year, even though other cities in India we visited during the same trip were a lot cooler and comfortable. But that made returning to the hotel even more of a sanctuary.

Perfectly located within walking distance from restaurants and shopping. Room service staff were very helpful. Our check-in could have been better handled. We arrived at 1.45 and had to wait as rooms were not ready. Reception staff were flustered and not helpful. It took us almost an hour after we arrived to get our rooms. Except for reception staff at the time everything about this hotel is excellent.

It was clean. Staff was friendly.

We had booked Superior room with river views but we were initially given a room with substandard bathroom. I had to complain and request for another room. Anil the housekeeping person was kind and moved us to another room with spacious clean bathroom.
Breakfast was incredible. Sandeep at the restaurant fulfilled our request for freshly made ginger tea everyday.

Paint in my room chipped, bathroom furniture flaked paint (was rectified), tiny ant invasion in bathroom. Table stained and worn, paint extremely worn.
Floors look stained but are chipped.
Staircases lots of steps chipped.
Cleaning mediocre, nothing cleaned behind doors.
Room is quite noisy as door has several gaps around. And the acoustics in the central hall leaves a lot to be desired.
Noting, except the price, indicated a 5 star hotel.

My room was big and comfortable, with a mini-fridge. The staff was helpful. Its listed as a 5-star hotel, but in reality it could be viewed as a truly excellent 3-star or a so-so 4-star. The breakfast only had a few selections, but several of them changed every day, which is a good thing when you stay several days. My room was on the top floor, and there must be a metal roof, because it rained on my last day and it was so loud in the room I couldnt think. I also fault the hotel for turning up on the hotels.com website under the filter "Includes airport shuttle", which turned out to be false (although other hotels had shuttles waiting at the airport when I arrived).

Great central property - great service - rooms clean and comfortable - bath room needs to be updated - highly recommend.