My husband was trapped in the elevator with several others for a half hour and had to climb out between floors. The hotel refunded one nights stay but for the remainder of our stay only 1 elevator was working making it very difficult to get to and from the 24th floor. We had to walk down to the lobby as the elevator wouldn’t stop at our floor to take us down and the wait times to get upstairs were very long. Rooms were very nice.

This hotel was great in so many ways. Location, nice rooms, friendly staff and cleanliness. I have it overall 3 stars due to their elevators (lifts)!! There are 3 of them and one wasn’t working when we arrived. Then we got stuck in one our first night for over 35 minutes with 9 people! The staff did their best to get us out and compensated us a free night stay which I thought was very generous. Now the 3 stars came when they were unable to fix the 2 elevators during the rest of our stay which created a huge mess getting people up and down to their rooms.

Great location and facilities.

Great location within the CBD. Close to transport. Large room and as a bonus had a washing machine and dryer.

Overall did not have a great experience, i’m from the United States and came to Australia to visit some friends of mine. First thing I noticed when I went into the room was an overwhelming amount of bugs flying around. I told the staff about it hoping they would give me a different room but instead they sent someone to spray insect killer. The bugs did not go away even after they sprayed it. The other problem I had is a personal one and might not have lined up with hotel policy so I can’t say for certain that they are in the wrong. One of the main reasons I booked this location was so that me and my friends could hang out and have some drinks before going out to one of the nearby clubs and bars however security wouldn’t let them come in despite me telling them that they would only be inside for an hour.

Appalling customer service from slow check in to checkout. Things like no iron available and took over an hour and several calls to reception to get one. Lift being refurbished which meant slow waits every time and loud drilling noises started at 7am. No wifi would work.
Over charged at check in. Overall extremely poor service and training of front of house staff. For cost of accommodation certainly not good value.

Great location let down by sloppy management and lack of attention to details.
Arrived just before the 3pm check-in time (OK with that) and luggage stored with a promise total when room ready. NO CALL MADE. Waited ages to collect stored luggage (staff member found on a phone call). Nice kitchen BUT no plug for sink, no lost of equipment provided. Only had a fry pan. Went to front desk to request a saucepan - came back from shopping and found a 2nd frypan had been delivered. never bothered to speak with staff again - waste of time. Mid stay "service" was very basic - no attempt to ensure all supplies were re-stocked.
Finally, only 2 of three lifts working for a 50+ storey building - timing of renovating 3rd lift questioned when this was a season with very high occupancy (lot of families in).

Due to the maintenance elevator, the wait time is almost 6-10 minutes.

We paid for the two-bedroom apt for almost 550 a night. The room felt dated. The walls were scuffed up. Lights in the bedroom werent working, and the bedsheets smelled terrible.

The washing machine was thunderous to use.

I would most likely wont stay at this hotel again. There are accommodations in the city.

I had an enjoyable stay with the exception of the lifts in the building. Hopefully they were just teething problems that will soon be resolved.