Overall fantastic. A bit of difficulties at first but later things got much better and me and my wife enjoyed our stay and we wished it lasted longer. The lady at the room service was absolutely amazing, friendly, helpful, providing us with info about Houmt Esouk. She makes this hotel proud. Mostafa, the room service was friendlier too. The food is absolutely delicious and to our taste. The hotel layout is out of this world and amazing.
The swimming pools are very nicely maintained and the beach too with its lounge. I have walked along the beach to look at the other hotels but Plaza Hotel remained outstandingly nicer.
Our balcony overlooks the side of the pool but the sea was right in front of us and it was nice waking up to that.
I liked very much so the peace and quiet and the ability to sleep without any disturbances.
The reception staff were also helpful and so was the guest relation gentleman who was all ears to any concerns.
I spoke to many residents and they all share the same views and many of them if not all, it was not their first time there.
Although I like the change but I would definitely go back there.
I think they could do more to publicise their services as this is not well reflected on the website.
I am surprised that I could not see English people in that hotel but from conversations we had with some at the airport on our return, we stayed at the best hotel.

Solo age 29 canadian for 4 days, was looking to relax after a long trip around Tunisia. My all inclusive experience is one time in Riviera May and another in Punta Cana.

Crowd:
90% old retired French people.. not a party or family hotel.. i was down for it as during the day it was peaceful around the pool to read. Oh and they play old french music all the time to satisfy the crowd, that sucked hard

Pool/beach:
Pool was fantastic very big and clean..lots of chairs available and in good condition.
Beach is nice sand is soft but big oops tons of algae on the shore made it look bad (early october)..some other hotels nearby did not have any

Amenities:
Basic all inclusive activities but enjoyed the tennis as there were many courts.. but cant believe i had to pay 25 TND for a hour in an all inclusive.. cmon..
The big upside is the spa it is obviously the heart of the resort..much higher quality than anything else the hammam experience was amazing and there are so many options. Gym was too tiny/minimal

Food/drinks:
No free "à la carte" restaurant for an all inclusive is a big downside.. but the buffet was good always found something nice.. it is mostly tunisian influenced food which is good but not the biggest variety. Dont expect pork in a muslim country. Also drinks is a disaster i suspect the bartenders never drank in their life.. they were clueless on proportions and juices arent in the fridge..oh and they dont work with a bracelet you need to sign an invoice each time..?!