I booked a club level room as a treat, I would not do it again. The club is only available for breakfast and afternoon tea, we had stopped on a way in

Outstanding, but you pay for 😊

It was an Unforgettable stay!

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Beautiful hotel. Rooms were spacious and appropriately appointed. Great location to enjoy Disney parks and Disney Village. Be aware that you will not be able to enjoy the amenities (i.e. pool) until check-in.

Issues with concierge staff being rude and denying us a gift voucher we were entitled to and had proof that we were issued it as a guest recovery from Disney due to previous poor service. Made to feel like we were lying about it even when presenting them an email from their own company. Told at 8am we would get a call from a manager 2:30pm no call happened went back and were rude to us again pretending there was a language barrier when the same person spoke to us that morning with no issue with language. After noon after 4pm call came and the weakest apology I have ever received.

Excellent bar, rooms were lovely and pretty good for family of 4 where the children are young (and not able to be in a separate room) and adjoining rooms available. Bathroom was very nice, separate toilet which is great for a family room. Staff incredibly helpful.

Amazing hotel and servive. Highly recommend.

Rude staff - no help with travelling with a baby
Dirty room, blocked shower and toilet
Cold - wouldn’t heat up
Had to join general queues despite saying we had a “magic pass” to the park

Room was good sized cute amenities (but also could have bring more water to the room for 4 people 1 bottle of 500ml is not enoght )But it is over paid
The room service is truly terrible and expensive
Good things :

The staff is really nice and caring
Beautiful decore
Easy access to the park
Have vale parking with a smile
Many things to do in the hotel itself for kids
Comfy beds

but not a place worth the 2300$ a night I paid for 2 adults 2 kids no breakfast .