We had a lovely stay at the Sofitel. It was last minute and they accommodated us very well.

Did not use airport shuttle and did not use the spa

Very helpful staff.

Great location and very professional staff

This hotel is in a great location, super convenient to travel to and from the airport but the hotel feels very overdue for upgrading. The carpet in the room is dark and depressing, the cabinets are weathered and dated looking as is the bathroom. The shower tub combination is a disaster waiting to happening. The hallways have a damp odour that is made worse by the carpet deodorant or whatever they use in the hallways, it takes your breathe away in a not good way.
This hotel isn’t a 5 star property in my opinion, 3.5 maybe but not more than that. The staff were friendly and helpful for sure and I will give the breakfast spread an excellent review as well but overall I was disappointed by the aesthetics of this property.

The disappointing feature was the buffet breakfasts.
The staff on all the four occasions we had breakfast failed to routinely replenish the fresh cut fruit bowls and looked blankly when they were asked to do so and even then failed to replace several empty bowls.
The array of breads were very limited and again werent replenished. They didnt even bother to bring out any pastries on two days and fruit bread was only present on one day (one piece only which my wife and I shared!)
I dont know whether it is a staffing or managerial issue, but it let down an otherwise pleasant stay. The buffet breakfasts are certainly not cheap, and clients should expect a better experience for their money.
If we return to stay at the hotel, we will look elsewhere for breakfast. In all, extremely disappointing.

Conveniently located right across when you exit central train station. Close to all city attractions.

Amazing hotel. I have stayed here before. Very clean. Friendly staff. Very central. Just a few minutes walk to the city.

Easy to get to and walk to the mall for ease

From check in to check out, my whole stay was fantastic! Right from the start I was made to feel that I was their only guest. As it was my first stay with Sofitel I received a complimentary room upgrade with a view of the beautiful Anzac Square.

We had a bite to eat for dinner at Cuvee and it was delicious. The staff were so polite, professional and were so very attentive.

The hotel was tastefully decorated, with beautiful amenities and access to Central Station right at your door. Queen St Mall just a few minutes walk away.

I would not hesitate to stay here again and am already planning my next visit :)