This hotel is always 10/10! Last night of our holiday and it didn’t disappoint.

Overall was a good stay for us! A little bit far to restaurants, since we didnt have a car. However we walked to restaurants and coffee shops all within 20-30 minutes walk. We like to walk so didnt bother us. The buffer was just average quality.

I feel as though the move to Brilliant at Langham is a backward step for clients.
Loyalty program not very good now, hard to find a kiwi on the reception so language barrier.
Customer profile not being followed.

Attended a Robert Kiyosaki seminar so this was the perfect venue to stay

Booked a room on the night due to a mix up weigh dates on the original booking date (had to pay twice) so I booked a king room which was on an adjourning room. All I heard all night was the couple next door. Little to nil sound proofing, I could even hear their tv although that wasn’t the noise I needed soundproofing for!
Not happy with the stay at $355 per night (without Hotels.com discount, would have been $400) absolutely not worth the price (bathroom wasn’t even very clean).
Have stayed here before so definitely a dip in cleanliness, service and room choice

The deluxe room we were given was very dated. The bed had a big dent in it and the bathroom had mould on the ceiling. We complained to the hotel and we were moved to another room in the new wing, which was worlds apart. The difference in rooms makes you feel you are staying in different hotels, which is concerning considering that the room price is the same. Ensure your room is in the new wing!
The breakfast was of a high quality with a large variety

Excellent service and room was good too as we got a fre upgrade. Food in the chandelier room was good but could have been better.

Loved the location and hotels free shuttle to the corner of custom and queen street in town on the hour for convenience. Very comfortable stay and all the staff were friendly and helpful. The restaurants and breakfast buffet were great too and the hot tub pool facilities were nice too

Hotel is large and service was great outside of the main dining. Service in other 2 eating areas was on point. Pool area had sauna/steam rooms, & pool area was good, 5 min timer for hot tub is silly. Hotel shuttle to wharf area was nice.

We had a wonderful check-in experience with Ben at the front desk.
As usual, the standard of room was impeccable.