We had ants in our room, lights that didnt work. And had a number of people come to our room to fix these problems. I had my 50th birthday make up gifts over $350 worth with me. That were stolen from my room. Never stay here again.

Very well located but the service is just ok - not helpful and not flexible with rules, even when can flexible to give a very good service without create any problem for the hotel.
Parking, not easy to find the hotel garage.

Unfortunately this hotel really is for families with young children. There was only one pool operating which was not disclosed on Expedia’s website when booking and for the price paid for accommodation was unacceptable. It was like swimming at the zoo at times which wasn’t enjoyable or relaxing. There also seemed to be limited staff although very helpful, and the Buffett was ordinary to say the least especially in a hotel of this calibre

Facilities were really good. Room was ok - outdated bedroom/main area, patio was covered in bird poo..

A very nice experience staying at Peppers.
Many lovely family members in the Beach Pool.
Our room keyed alike suite was to a good standard with a few maintenance items of little consequence being present.

The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin.

Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.

Great location on a patrolled beach. Short walk to restaurants, cafes, shops, pub and surf club. Relaxed pace and casual vibe.

Lovely large complex very centrally located on the Palm Cove esplanade. Outstanding pools. Downside is the rooms are quite tired. We stayed here directly after staying at Peppers Beach Club in Port Douglas where the rooms have been refurbished and the difference was stark. We wouldnt stay here again until the hotel is refurbished. Also some small oddities - like only one chair on the balcony which was a little strange for a room obviously designed for a couple.

I was so excited to stay here but I was let down. No bathroom towels and when I called to request them, I felt like I was being questions of that was true.
The complex was very noisy, serenity pool was not quiet due to the music and kids screaming coming from the main po. Overpriced breakfast, just go up the street to the cafes.

We enjoyed our 4 night stay although the resort is very large and we felt more suitable to families rather than mature aged couples. It was quite noisy at times. The staff were helpful and the room clean and spacious.