Rooms were good sized, comfortable beds, awesome shower, close to everything

We order towels and napkins came after 1 hour
We said to clean the room in the morning when we came back it wasn’t clean

The bell boys are terrible not helpful at all and only wanting the customer to give each person tip
They don’t realise customer has come from far tired , I mean the hotel have them for customer service why are they so aggressive I don’t understand

Great hotel ! Great location!

Staff not helpful. I ordered a pizza for delivery. Not only did they make the delivery person leave the pizza with security, but they didn’t call me to let me know it was there. I called the front desk to look for it since I received a text stating my order was delivered, and they said I had to come down to the lobby to look for it. I looked at the front desk and then the security desk, which was on the floor below the lobby. My pizza was sitting there unattended. Very disappointing service for such a high dollar hotel room. Bar closed super early. If you order room service they have 18% charged on top for service and tip. So we paid around $40 for 1 quesadilla and 2 cranberry juices. They charge $40 a day for their resort fee, and they do not have the amenities to support this fee. If you use the restaurant it is very high and has subpar food. The menu for room service and the restaurant is pretty limited. Room is very noisy. Can hear the outside noises really loud.

Loved the clean, well-maintained rooms.

This place is amazing. The sling was fun and the staff was pretty nice.

Perfect stay in center of Times Square. Check in was so quick and thorough. Security at the entrance was kind and even interacted with the kids who loved that they were also so involved in the Knicks winning. Called a taxi for us when needed. So convenient and thank you.
Rooms are clean and spacious. Cleaned daily Subway so close by so could get around to every where. Thank you again.

Check in was fast and the room was clean. We arrived before official check in time and our room was ready. Nice view of the river. The mandatory 45 dollar destination fee is annoying. At over 500 per night including taxes, no extra fees should be added. I thought NYC was cracking down on bogus added fees at hotels, but Westin is still charging this.

Clean room and helpful staff