This hotel is awesome. The rooms were nice an clean. Great location!

There was no fan in the bathroom, which I have never experienced before given that it is right next to the bedroom, and there was no coffee maker in the room. These are things that make a difference when traveling, and the soaps were odd they should just have liquid soap like most hotels now because the soap stuck to the soap dish. Otherwise it was fine and the location is good.

Not even a 1 star hotel service, super bad front desk service, i had stayed in 6 hotels during my Europe trip, every hotel services are good except this, never back again anymore.

Lovely hotel, well placed in the heart of Madrid.
Staff were friendly, would definitely recommend.

I was not granted an hour extension to leave the hotel free because I did not reserved the hotel directly with them. There is some construction going on within the hotel which is not confortable. Thete is also an outside construction of the plaza which affects the access to the hotel.

Good hotel, ideally located in the center of Madrid. Friendly staff and very clean. I arrived early with quite a bit of jet lag and after informing a young lady named Vanessa that I was very tired she called me a short while later that my room was ready. Before that an older employee had told me I had to wait till 3 pm. When she called my name it was 11 am. I really appreciate what she did and I won’t forget it. Good job Vanessa!

Ground floor is under renovations, some noise in day time. Sound proof in room is not very good, i can hear toilet flashing or running water of other guest room.

Locke rooms, great location, friendly staff

4 star hotel, no coffee in the room?
Otherwise just OK. Nothing special.

Great location. Very comfortable. Very helpful and friendly staff.