I had a chat conversion before checking in. When we cheched out, the hotel charged $79.71 USD for 3rd bed setting which we did not asked in the chat.beds.

I placed the do not enter sign.
I came to my room,
They blocked my key entry!!,
And someone opened my door, entered without my permission!
This is nh panorama. They moved us all here.
Violating my room door, entry, privacy is ABSOLUTELY UNACCEPTABLE!!
ZERO stars!!

Excellent and professional service in every way. The reception, check-in and check-out process were impeccable! Much faster and more organized than other hotels in the larger and better chains. The organization and helpfulness of the staff in general makes me recommend this hotel to those looking for a pleasant stay with human and professional quality.

No ice!

Needs some updating, but overall a nice place

It’s a very old hotel. The reception smells bad, and the lifts feel slightly unsafe since the buttons don’t illuminate at all. The area is also a little grimy. While it fell under expectations, the bed wasn’t bad and the aircon works well. The housekeeping staff does a decent job.

The facilities are kept in excellent conditions, the service personnel is excellent, gracious and can-do.

The breakfast was excellent, with a great variety of options. The personnel at the breakfast were very professional and courtious.
The hotel should consider having a stand/bar for beverages, coffee and snacks throughout the day, beyond breakfast.

It was very good option to stay.

Excellent location. Courteous staff. Good breakfast. Recommended.