My stay at Grand Hyatt Amman exceeded expectations. The staff were consistently professional, welcoming, and attentive throughout my visit. The room was exceptionally clean, comfortable, and well‑maintained, and the overall atmosphere of the hotel felt warm and refined.
The check‑in process was smooth, and the service quality remained excellent from start to finish. I highly recommend this property to travelers looking for comfort, reliability, and genuine hospitality in Amman.

My one-night stay at Hyatt Amman was truly excellent and exceptional.
I would like to extend my sincere thanks to the Sales Department for providing a wonderful upgrade to my stay, which added a special and much‑appreciated touch.
I would also like to highlight the outstanding cleanliness of the room and facilities, reflecting a high level of professionalism and genuine care for guest comfort.

The breakfast was fresh

I had a great experience during my stay in Hyatt Amman, every service is impeccable including security, reception, my room was perfect every day and of course, food in the restaurants. My special thanks to Odai Issa at front desk for his advices and support. Also many thanks Mr Essam, house keeping, my room was wonderful every day. Hope to come back soon!

Best place to stay in jordan , staff are very friendly and helpful , room cleaning was top nothch and bedroom and sleep was perfect.

A lovely hotel with wonderful staff and impressive views over the city. A good base for day trips around Jordan

Excellent choice
Air conditioning needs upgrade
Windows isolation needs upgrade

AC not working,, bathroom smell very bad ,, shower very old ,, windows not clean

The service was exceptional, especially the front desk manager Mamduh who went extra mile to make our stay pleasant. All other services were excellent too.

To start with, no one helped me to carry my bags, instead, the security simply remind me ( carry your bags ).
Check in was very slow. The receptionest was not professional in the communication. You can expect more from a 5 stars hotel staff .
Very nice breakfast with a lot of tasty food to select from. The lady at eggs station was kind and professional.
GYM, SPA and swimming pool was amazing.
Room was good. Pillows are not comfortable. Overall. Room. Breakfast and spa were good. But check in was much below than average .
In conclusion. For such price you pay. You can get much better options with better service