Stayed in the bungalows. Pool area more private but was surprised at the amount of kids. Numerous families with babies in pool in diapers, which is disgusting. Not good in any pool, but this pool is a small body of water. Staff did nothing , said they provide swim pants if the parent asks.

We enjoyed a special anniversary and the staff was just fabulous. The club king bedroom with a beach view and provide breakfast, lunch, cocktails and appetizers were all included in the price. LIVED IT!!!

They try to make pay more at each occasion (parking, …)

Yes. Beautiful.

While the property itself is beautiful, my overall experience did not meet expectations, particularly given the price point. The resort felt overpriced for the value offered. There were relatively few organized events and activities, and breakfast was surprisingly expensive compared to similar luxury properties.

Service was also an area of concern. Staff were not especially helpful in guiding guests through the resort’s events or amenities. Information was unclear, and I often felt expected to “figure it out” on my own. On multiple occasions, calls to the concierge went unanswered, leaving me to walk to the front desk just to get assistance.

Considering the resort’s remote location—over an hour from the airport—paired with the high nightly rates, lack of service consistency, and limited programming, I cannot recommend this property. For the same cost, there are other resorts in Hawai‘i that offer a more seamless and welcoming guest experience.

Top notch service all around in this astonishing property! I HIGHLY recommend anyone going to Oahu to spend AT LEAST one or two nights in the North Shore and do it here at the Ritz!

The staff at this resort is exceptional- kind, helpful, unobtrusive and thoughtful. The property is beautiful and well maintained. We saw sea turtles, monk seal, and a variety of species of fish while snorkeling.

My husband and really I enjoyed our weeklong stay here, away from the crowds of Honolulu and Waikiki. Some people said they thought the resort was crowded, but we didnt find that true for us (we went in June). It was definitely worth the hour+ drive to stay on the North Shore. We loved all the hiking trails on the property with many "hidden" beaches all to ourselves (and a couple of turtles). We made use of the free bicycles as well, and they also have horses for those who want to ride. Our room/bathroom were spacious and comfortable, and the food at Beach House by Roy Yamaguchi was especially delicious. We hope to make the trip again someday!

Wonderful stay all around, surpassed expectations in all areas.

Absolutely beautiful resort.