The room is nice but the gym can be bigger

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The location and comfort is perfect.
Clean and big room, spacious restroom. Nice view Gym makes family members relax and enjoy.

excellent location and service, comfortable bed

Excellent

Had an issue with bed bugs. Woke up with multiple bite marks. Management did cleaning of room but still had new bites the next night. Eventually room was changed and issue settled. Quite surprised with bed bugs problem in such a well-reputed hotel. The first night manager mr Edward was reasonable and sensible with approach. Subsequently very little service recovery from Management. The interactions made me feel like Management is suggesting that the bite marks are from my day of activities outside the hotel or an allergic reaction (rather from bed bugs bites from the hotel bed).
I can understand bed bugs happenings in a hotel setting, the problem handling and service recovery was just rather poor for such a branded hotel chain

Front desk service to be improved. Towel in the room has stain on it.

We book a room for 3 people, 3 single beds. The toilet is separated from bethroom, its good as then when someone is taking shower, you still could use toilet. But I will suggest the restroom not only have washing basin but also need to have soap and towels. We have 4 meals in hotel, as they provide 20% discount for tenant, very nice food and service.

A hotel that you can walk from MRT over covered shelters , skyway even in the rain . There is a Mega City shopping mall 3 blocks away with food court and multiple shopping choices . This is also connected to MRT , High Speed Rail station about 2-3 blocks away . The bed is decently firm and comfortable for me and breakfast is decent . All employees are observing , polite , helpful and always say hi . I’d stay here again.

Beautiful hotel - but very, very busy - lobby was always bustling, sometimes a wait for the elevator. Staff were friendly. There was a wedding photo shoot/preparation of some sort happening beside my room Saturday - lots of traffic in and out of the room and slamming of door. Camera equipment all over the hallway floors. Not exactly. Pros and Cons. Not ideal.